Troubleshooting International Call Not Going Through: Solutions You Need

Making international calls can sometimes be frustrating, especially when your call just isn't connecting. If you find yourself facing the issue of an international call not going through, it’s important to understand the reasons behind the failure and explore solutions to resolve the problem. Whether you're phoning the US from abroad or trying to connect with someone in another country, this guide will provide you with valuable insights and troubleshooting tips to make your communications seamless.

Common Reasons Why International Calls Fail

Understanding why international calls fail can help you effectively troubleshoot the issue. Here are some common reasons:

Incorrect Dialing Format: International calls require the proper dialing format, including country codes. Failing to use the correct format can block your call from going through.
Network Issues: Problems with cellular networks or VoIP services can prevent calls from connecting. Outages or poor reception can hinder your ability to initiate a call.
Service Restrictions: Some plans may have restrictions on international calling. Certain types of accounts require additional features to be activated.
Insufficient Funds: On pre-paid plans, a lack of balance can block your call. Double-check your balance if you’re using a pay-as-you-go service.
Blocked Numbers: The number you are trying to dial might be blocked or inactive. This is especially common with lines that are no longer in service.
Technical Glitches: Temporary glitches with your device or service provider can happen, causing unexpected call failures.

Steps to Troubleshoot International Calls

If you encounter the frustrating situation of an international call not going through, follow these troubleshooting steps:

1. Check Your Dialing Format

To make successful international calls, ensure you are using the correct dialing format:

Start with the international access code (often 00 or + depending on your service provider).
Follow with the country code, which typically ranges from 1 to 3 digits.
Add the local area code (if applicable) and finally the local number.

Example: To call a number in the UK from the US, dial 011 44 followed by the local area code and number. For more detailed instructions, check out our guide on how to call international landlines.

2. Verify Service Availability

Ensure your service provider allows international calls. This often involves:

Confirming with your cell phone provider or VoIP service.
Checking if your plan includes international calling.
Inquiring if any geographical restrictions apply. If you’re looking for more on international call restrictions, refer to why do international calls fail?.

3. Test Network Strength

Sometimes, the issue could relate to weak signal strength or network issues. Check your:

Signal bars: A weak signal can hinder calls.
Wi-Fi connection: If using a VoIP service, ensure you're connected to a stable network.
Airplane mode: Make sure airplane mode is turned off.

4. Try Test Calls

Attempt to call different international numbers to identify if the issue lies only with a specific number or with all international calls. If calls to local numbers work but international calls do not, this further confirms a likely issue with international dialing. If you frequently need to call international numbers, consider reviewing cheap international calls to find a more budget-friendly service.

5. Restart Your Device

Sometimes, refreshing your device can resolve technical glitches:

Turn off your device completely and then turn it back on. This can help re-establish a connection to your provider’s network, fixing potential software bugs that lead to call failures.

6. Update Your Device

Make sure your device’s operating system and apps are up-to-date. An outdated OS or calling app may cause compatibility issues with the calling system. If you rely on apps for your international calls, ensure they are functioning properly through updates.

7. Contact Your Service Provider

If you've tried all of the above steps and still face problems, consider contacting your service provider for assistance. They can offer further support, help identify issues, and resolve service outages that may be affecting your ability to call.

Calling International Landlines: Best Practices

When how to call international landlines is the main concern, there are a few best practices to follow:

Use Established VoIP Services: Consider using reliable VoIP services like Skype or Zoom call – often more cost-effective for international calls.
Check Time Zones: Make sure you’re calling during appropriate hours in the recipient’s time zone to ensure someone is available to answer.
Five-Minute Rule: If you get a busy signal or no answer, wait five minutes before trying again to account for potential issues on the other end.

These small adjustments can greatly increase your success rate when trying to reach international numbers.

Additional Tips for Phoning the US from Abroad

For those phoning the US from abroad, here are some additional tips:

Dial the US country code, which is 1, followed by the area code and local number. For more detailed advice, refer to our full guide on phoning the US from abroad.
If you’re using a mobile phone, ensure international roaming is activated. This is essential to prevent unexpected connectivity issues.
Avoid peak times; calling earlier or later can improve connectivity rates.
Keep various US numbers handy. If one fails, you can try another. This is particularly useful when calling businesses or service numbers that have multiple lines.

Conclusion

Experiencing an international call not going through can be a hassle, but understanding the why international calls fail and following the outlined troubleshooting steps can help you reconnect with your loved ones or business contacts abroad.

Keep in mind the best practices for dialing internationally, and don't hesitate to turn to your service provider for assistance when needed. With these tips in hand, your international communication efforts will be much smoother. Happy calling!

For even more tips on international communication, explore our article on international calling rates and discover how to manage costs effectively.

Lastly, if you’re looking to save money, check out our latest pricing update at ZenCall for affordable international calls.