Support

Questions, answered.

Everything teams ask before putting their floor on ZenCall

Getting Started

What is ZenCall?

ZenCall is cold calling software for teams. Your reps dial from the browser — no downloads, no desk phones — and the built-in Power Dialer works their call lists for them: campaigns, automatic retries, and after-call outcomes. There are no per-seat fees; you pay for minutes and one flat price for the dialer. Solo callers can use it too.

How do I get started?

Create an account with your email — no credit card required. Set up your team, import your contact list from a CSV, and start dialing. Most teams are making calls within a few minutes of signing up.

Do I need to download any software?

No. ZenCall runs entirely in the browser — Chrome, Firefox, Safari, or Edge, on desktop or mobile. Every rep just logs in and dials.

Power Dialer

What does the Power Dialer do?

You upload a list into a campaign and the dialer works it top to bottom: it calls the next contact automatically, logs every attempt, and requeues no-answers with the reason until they pick up or hit your attempt cap. Reps close each call with one tap on a custom outcome — answered, try again, reschedule, do not call — and bad numbers are filtered out for the whole team.

How much does the Power Dialer cost?

$19/mo flat for your entire organization, however many reps you add. Calling minutes are pay-as-you-go on top. There are no per-seat charges, ever.

Pricing & Credits

How much does ZenCall cost?

Starting is free. Calls are pay-as-you-go credits from $0.03/min to the US, with rates to 200+ countries. The Power Dialer is $19/mo flat for the whole team and drops calling to $0.02/min, and dedicated phone numbers start at $5/month. Credits are valid for one year from purchase.

How do credits work for a team?

Your organization has one shared credit balance that every rep dials from. Buy credits in packs — bigger packs carry volume discounts — and get a single invoice. Credits are valid for one year from purchase, and there is no auto-renewing subscription on them.

What payment methods do you accept?

All major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Payments are processed securely through our payment partners.

Phone Numbers

Can my team get its own phone numbers?

Yes. Purchase dedicated U.S. and Canadian numbers, assign them to reps, and use them for outbound and inbound calls. Numbers start at $5/month, ring right in your browser or forward to any phone, and you can cancel anytime.

Can I port my existing number to ZenCall?

Number porting is currently in development. For now, you can purchase new numbers through the platform — we'll announce when porting becomes available.

Teams & Features

Can my team share contacts?

Yes — team contacts and companies are shared across your organization and included free. Import lists from a CSV (straight into a campaign if you want), group contacts by company, and assign them to reps.

Does ZenCall record and transcribe calls?

Yes. Turn on recording per call and get transcriptions of your conversations — useful for coaching reps and reviewing what prospects actually said.

Is there a call history?

Yes. Every call is logged with duration, cost, outcome, and timestamps — per contact and per rep. Team reports show connect rates and talk time across your whole floor.

Can we make international calls?

Yes — ZenCall supports calling to over 200 countries. Enter the country code followed by the number. Rates vary by destination; check the rates page for exact pricing before you dial.

Technical & Security

Is ZenCall secure?

Yes. Calls are encrypted with WebRTC and we use industry-standard security protocols. Payment information is handled by secure, PCI-compliant payment processors.

What about my privacy?

We don't sell your data, record calls without permission, or share your information with third parties except as necessary to provide the service. Read our privacy policy for full details.

Can I use ZenCall on mobile devices?

Yes. ZenCall works in mobile browsers on iOS and Android. Log in from any device and dial from anywhere.

Support

Can I use ZenCall on my own, without a team?

Yes. Individual accounts get the browser dialer, personal contacts, call logs, and pay-as-you-go credits — no team required. If you grow into a team later, everything scales up without switching tools.

How do I get help?

Reach us through the contact form or email chris@zencall.so directly. We typically respond within 24 hours.

Can I cancel my account?

Yes, anytime from your account settings. If you have remaining credits, contact support for a refund according to our refund policy.

Still Have Questions?

We're here to help! Reach out to our support team or get started for free.

No credit card required. Free credits included.